The Board of Trustees’ role

BABCP’s Board of Trustees is responsible for the oversight of complaints-related policies, procedures, and protocols, whilst the Complaints and Resolution Team and Panels are responsible for the administration, handling, and determination of complaints. The Standards & Ethics Committee oversees the maintenance and application of the Procedure, oversees the performance of the complaints handling process, and makes recommendations to the Board regarding any required changes. Current members of the Board of Trustees shall not act as the Complaints and Resolution Manager or their deputies, and shall not sit on any Panel convened under this Procedure.