Information gathering

a. Where the Complaints and Resolution Manager decides that the complaint meets the requirements of this Procedure, they must give written notice to the Member who is the subject of the complaint and provide them with information about the complaint.

b. Upon being notified under section 15(a), the Member must provide the Complaints and Resolution Team, within such reasonable time as the Complaints and Resolution Manager requests, with details of:

i. Their response to the allegations and alleged breaches of the Standards, including any reflections, insight, remediation, and mitigating factors;

ii. Any statutory regulator, accredited register, professional register, or professional body with which they are registered or of which they are a member;

iii. Any current employer by whom they are employed;

iv. Their Clinical Supervisor;

v. Any ongoing investigations, disciplinary actions, or legal proceedings concerning the same matters as the complaint to which they are currently subject; and

vi. Any additional information relevant to the complaint and this Procedure.

c. A Member is not required to be legally represented to engage with this Procedure. However, if a Member chooses to instruct a legal representative to act on their behalf, they must notify the Complaints and Resolution Team. Once notified, any notice, correspondence, or document served on the representative will be deemed to have been formally served on the Member.

d. The Complaints and Resolution Manager may delegate the information gathering stage, in accordance with section 4(b) of this Procedure.