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Raising a concern

Concerns or complaints about our members

We expect all our members to have high standards of professional behaviour and they agree to keep to our Standards of Conduct, Performance and Ethics. We take concerns and complaints seriously and will investigate if there is doubt that a member has kept to these standards. We want to make sure that we protect the public and support our members in providing safe and high quality services.

Anyone can raise a concern about a BABCP member. If you aren’t sure about what to do about a concern and would like to discuss it with us, we can arrange to speak with you about it.

We have a complaints process we will follow if a concern or complaint is raised. This is also available as a Plain English guide to making a complaint. These give details about the process and likely timescales.

Download our Complaints Process

Download our Complaints Process (Plain English guide)

Download our Complaints Process (Plain English guide - Large Text)

How to raise a concern

Raise a concern using one of the ways below

If you have a complaint about BABCP

Please go to our Organisational Complaints Policy

Frequently Asked Questions

You can see the answers to some of the questions we are asked about our complaints process here.

Complaints Panel decisions

Decisions by our Complaints Panels which are to made public will be listed here.

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